Q1.1 How do I sign up or register to the service?

You can register with Lockmagic using any email address (personal or work emails).

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  • Enter your email address and press register. You will receive a verification email.
  • Login to your email.
  • Open message in your inbox or junk box.
  • Click on link in email message or follow instructions.
  • You will be directed to Lockmagic website to enter your password and security question.

Q1.2 How do I login to the service using my mobile phone?

Lockmagic support one-time password login using your mobile phone or yubikey.

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  • Go to https://www.lockmagic.com and press “Sign in in the website top toolbar”.
  • Click on “Create an Account”.
  • Enter your email address (you can enter any email address. Personal or Work).
  • Select “Google Authenticator One-Time Password” from Select method menu.
  • Press “Sign up for Free”.
  • Open your inbox for verification message and follow instructions.
  • Click on verification link.
  • A QRCode will be displayed on the screen.
  • Open your Google Authenticator Application or any other compatible app on your mobile phone
  • Select “Setup” to add account using scan QRCode.
  • Scan QRCode.
  • Make sure you write down and store in a safe location the “Recovery Password” shown in the screen. This code will not be displayed again and is required to reset your account credentials

Q1.3 How do I invite other people to register and use Lockmagic?

You can send an invitation to other people to register for lockmagic using the “Invite People” option under the options menu next to your email address on the main page. Enter each person email address and select how you want people to login to Lockmagic. You can invite them to use Password login or One-Time Password using their mobile phone Google Authenticator App.

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Q1.4 Do I need to install any software to use Lockmagic?

No, Lockmagic works inside your web browser and no software is required to send secure email, open secure messages, encrypt files, decrypt files, change access policies or view your access events. However, Lockmagic also offers local client software for business users such as Outlook plugin email client, Desktop client for Windows and Mac and mobile applications.

Q2.1 How do I send a secure email using Gmail?

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  • Select “Send Email” and “Gmail” to open a compose window.
  • Enter email address and press space or enter. Use x on left to remove entry.
  • Enter subject.
  • Enter message body. Enter single space if you don’t have a body
  • Attach files from google drive or local files
  • You can specify expiry time and format of message (see notes below).
  • Press “Send Secure” on top right-hand corner.

Q2.2 How do I send a secure email using Hotmail or Outlook?

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  • Select “Send Email” and “Gmail” to open a compose window.
  • Enter email address and press space or enter. Use x on left to remove entry.
  • Enter subject.
  • Enter message body. Enter single space if you don’t have a body
  • Attach files from google drive or local files
  • You can specify expiry time and format of message (see notes below).
  • Press “Send Secure” on top right-hand corner.

Q2.3 How do I open a secure email message?

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  • Click on “Open Message” link or download attachment into your local computer or On IOS mobile device you must use the “Open Message” and attachment download doesn’t work.
  • Open attachment in your web browser.
  • Sign in using one of the options displayed on the page
  • Message content will be displayed.

Q2.4 How do I know who, when and where has accessed a secure email message?

You can view your activity log and search for the message by subject, time or recipient. Or use the log button on the message viewing window.

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  • Open your sent items email folder to find the secure message you want to recall.
  • Download the email attachment and open it in a web browser.
  • Sign in to access the message. Make sure you are using the same account you logged in to Lockmagic when you sent the message. You must be the actual sender in order to recall the message.
  • Use the search event log button.

Q2.5 How do I recall or block users from accessing a secure email message?

Your email messages can be recalled directly from the message viewing window. If for any reason you want to recall a message simply follow these steps:

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  • Open your sent items email folder to find the secure message you want to recall.
  • Download the email attachment and open it in a web browser/
  • Sign in to access the message. Make sure you are using the same account you logged in to Lockmagic when you sent the message. You must be the actual sender in order to recall the message..
  • After you open the message use the recall button to block access.
  • If the message is already blocked you will see instead the open button to restore access.
  • You can view if someone has already opened the message using the search event log button

Q2.6 Why are there different formats for secure messages?

Your secure message is delivered as an attachment in the recipient inbox. The attachment can be in one of 3 formats:

  • Any Device Access: The secure message is packaged as an HTML file embedding the actual secure content. The recipient downloads the attachment and opens it in a web browser. In IOS mobile devices this method won’t work without a mobile application installed because IOS browser will remove all the embedded code to open the content. In order to overcome this limitation we also publish a copy of the secure message in our Amazon Cloud for 30 days and embed a link in the email message. IOS users can simple click on the link to download a copy of the complete attachment in the web browser
  • Desktop and non-ios: Same as above but no copy is published into our cloud. The recipient needs to use a desktop or non-ios to view message. For IOS devices the recipient must use our mobile app.
  • Lockmagic client: The secure message is sent as an encrypted binary file attachment. The recipient must either use a native Lockmagic application or use our web application to open message.

Q3.1 How do I encrypt a local file?

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  • Drag and drop file into center of red lock. Or click on red lock to select a file manually.
  • Enter email address of user and press enter to add to list. Repeat for each user.
  • Press Save to have a locally saved encrypted file or Share to publish on the web.
  • Share option will display a set of options on how to distribute the link to the shared file.
  • Select method such as gmail and a compose message with link ready to be sent will open.
  • Press send.

Q3.2 How do I decrypt or open a secure file?

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  • Drag and drop file into center of red lock or click on red lock to select a file manually.
  • File will be decrypted inside your web browser and either download or opened.

Q3.3 How do I share a secure file using Gmail, Hotmail, Outlook, Email, WhatsApp, SMS or Mobile?

You can publish secure files for up to 15 days in Amazon S3 before it will be automatically deleted. If you need to share a file longer than 15 days you should store it in Onedrive, Dropbox or Google Drive. Follow these steps to share a files securely with other people and send the web URL link via email, text message or any other application.

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  • Select “Share File” option from Lockmagic main page or Explorer UI.
  • Enter email address of people you want to authorize.
  • Press “Share” to publish encrypted file on the Lockmagic cloud S3 store.
  • Send link to secure file to other people via one of the methods displayed.
  • Select email method by click on icon of your email account “Local email client, gmail, outlook or yahoo”. You can scan the QRCode using your mobile phone for the link.

Q3.4 How do I view or delete my web shared files?

You can view, share and manage access, block access, view events or delete your currently web share files from “My Shared Content” link on main page after you login to lockmagic web application.

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Q4.1 How do I share a secure file using Gmail, Hotmail, Outlook, Email, WhatsApp, SMS or Mobile?

There are two ways you can connect Lockmagic to your cloud drive. You can either use a file picker interface to grant Lockmagic access to specific files in your cloud drive. In this case, you will open the Lockmagic Explorer View and select the source cloud drive to add files into your local view. You can add clear or encrypted files to your explorer view and take various actions on the selected files. You can encrypt, decrypt, zip multiple files and encrypt as a single secure zip file, manage access to encrypted files, view access view of a specific encrypted file and so forth. Place your mouse on top of the file and the list of actions will appear on the right-hand side. Select multiple files in the view and a tool bar will appear that allows you to zip, share and save back to cloud drive as secure files. Here is a sample view of the Lockmagic Explorer.

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Alternatively, you can use the Cloud Drive option and grant Lockmagic access to your entire cloud drive. This is a simpler and more efficient method if you plan to use Lockmagic as a security layer on top of your cloud files to transparently encrypt, share and access files. It is more user friendly since you don’t have to pick a file and then take an action on it. You will be able to see your entire drive and navigate through its folder structure seamlessly and take action on files immediately. Here is a sample view of a google drive with Lockmagic web app.

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Q4.2 How do I connect my Gdrive to Lockmagic and access Lockmagic directly from Google Drive UI?

You can access Lockmagic directly from the google drive UI by adding it as a web application. You will be to open secure files directly from your google drive and select files to encrypt using Lockmagic. Here is how you add Lockmagic to your google drive UI.

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  • Log in to google drive.
  • Right-click on “MyDrive” -> Open With -> Connect More Apps. If you have already added Lockmagic it will show up on the “Open with” menu.
  • Enter in search box “Lockmagic”.
  • Press Connect.

Q4.3 How do I create a secure virtual room or shared folder among different people using gdrive?

Lockmagic is the ideal tool to securely share encrypted content because it allows for dynamic updates to the encryption policy without having to update or re-encrypt shared files.

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  • From Google Drive UI, right-click on folder you want to share and select “Open with -> Lockmagic”. Or open Lockmagic Web App directly from http://lmgdrive.com and select Google Drive.
  • Place mouse on folder you wish to share. A set of actions will appear on right-hand of the entry row
  • Select first option “Share”
  • Enter or select list of email addresses of users you want to authorize access to entire shared folder.
  • Upload files to shared folder “MUST BE DONE FROM LOCKMAGIC WEB APP”
  • Files are transparently encrypted using the shared folder policy.
  • Note, users marked as viewer role will only be able to view files. On the web app “docx, pdf, images, mov, mp4, zip and eml” files can be viewed directly. Any other file type, the user must download the encrypted file and open it using the Lockmagic Viewer Application on a local windows desktop. The Lockmagic client can be download from https://www.lockmagic.com/reader.aspx

Q5.1 How do I view who is accessing my content and from where?

Lockmagic is the ideal tool to securely share encrypted content because it allows for dynamic updates to the encryption policy without having to update or re-encrypt shared files.

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  • elect “All Activities”.
  • A list of all accessed content is displayed.
  • Select first option “Share”.
  • Click on “show details” to expand on each event details.
  • Click on Dashboard located on the right-hand top corner of the page.
  • The dashboard should a world map, timeline, events stats and powerful search capabilities.

Q5.2 How do I add, remove or block users from accessing my secure files?

You can dynamically manage a secure file access policy to grant, revoke or block access to other people. Visit https://www.lockmagic.com/apps/lmprop.html page and select the secure encrypted file you want to manage.

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  • Select Manage Users.
  • Select encrypted file you want manage authorization policy.
  • Add or remove authorized users and Press “Update & Publish”.
  • To block everyone Press “Block Access”. This is shown only if content is active.
  • To enable everyone Press “Enable Access”. This is shown only if content is blocked.

Q5.3 How do I allow or block specific users for all of my secure content (files and emails)?

When you import or manually address a specific email address, you have the option to set a specific access right, “Trust, Deny or Allow”. Trust access allows you to grant access to the user for all files you’re the author. This is useful in case you have multiple identities in Lockmagic and you login at different time with different email addresses. By trusting all of your email addresses you don’t have to worry which email you have encrypted files with and which email you are accessing files with. A second scenario to trust someone with all your content if you want to delegate someone else to have access to your content such as a personal admin or office manager.
The Deny access means the user can’t access any content you’re the author. This is useful when you have a temporary relationship with a user such as a contract and you want to prevent them from accessing any content you have previously shared with them. All secure emails and files will not be accessible once your mark a specific user with Deny access.
The Allow access means the normal content authorization policy evaluation will be performed against the user.
In the following picture the user support@lockmagic.com will be able to access any encrypted file authored by info@lockmagic.com because it’s listed in the contacts as Trusted. The user Sara.John@costco.com will not be able to access any encrypted file authored by info@lockmagic.com because it’s listed in the contacts as Deny.

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Q5.4 How do I manage user access to secure virtual room or shared folder in Gdrive?

All encrypted files that are stored in a shared folder have a single authorization policy stored in Lockmagic. You manage this policy from the Lockmagic web application for google drive.

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  • Open Lockmagic google drive application.
  • Navigate to the shared folder.
  • Place mouse on entry and select Manage action.
  • Place mouse on entry and select Manage actionn.

Q5.5 How do I manage access or block access to my web shared files?

You can manage access by adding more people, removing people or block all access to any share file.

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  • Open “My Shared Content” tab.
  • Navigate to the shared folder.
  • Locate and select file you want to manage access or block.
  • Use manage action or block action.
  • If you want to revert to the file original access policy you will need to block access first and then select block again to re-enable access which restored the original policy in the file.

Q5.6 What should I do if someone I emailed or shared a secure content with can’t open it?

You can track and view all accesses to your secure content by anyone and determine whether they successfully accessed your content or tried to use a different email address which got blocked. Also, sometimes the content might have already expired. To view your events.

  • Open “Activities” tab to see alerts, successful accesses or all accesses.
  • Open Dashboard from top right-hand corner of the page for a searchable index with a world map of your events.
    • You can search for specific terms by simply typing on search bar.
    • Get a summary of the top 10 items being accessed from tools icon on events bar.
    • View each event details by clicking on it.
    • View members field to inspect the people currently authorized to access a given file.

Q6.1 How do I save contacts to Lockmagic?

You can save a list of email addresses as contacts in Lockmagic so you don’t have to re-enter the email address every time you wish to encrypt or send secure email. Select the contacts option and either import your google or outlook contacts or manually enter each email and press enter. After you finishing adding all the emails you want in our contacts press Update. This list will show on all future authorization screens and in the To/Cc lines when you are sending a secure email.

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Q6.2 How do I import contacts into Lockmagic from google contact (gmail) or outlook or Hotmail?

Open the contact using the gmail option. Press on the gmail icon, click the checkbox on all the contacts you want to save to Lockmagic and press Update.

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